Terms of service. Written in plain English. The rules of using Rovebook.

These Terms of Service (the “Terms”) are the agreement between you and Rovebook — operated by a Thai company headquartered in Bangkok — for the use of our platform. When you sign up for an account, when you sign in on behalf of an existing account, or when you otherwise use the service, you accept these Terms on behalf of yourself and, where applicable, the studio or business you represent.

If you do not accept these Terms, you may not use the service. Please read the companion Privacy Policy alongside this document.

These Terms apply to two kinds of users:

• Operators — the studios, spas, coworking spaces, fitness clubs, and other boutique businesses that use Rovebook to run their operations. Operators are the principal customers under these Terms.
• Operator staff — owners, administrators, finance, front-desk, and other staff members who an Operator invites onto its workspace.

These Terms do not govern the relationship between an Operator and its end customers (the members, clients, and guests who book through the Operator’s member portal). That relationship is governed by the Operator’s own terms with its customers. Rovebook provides the underlying platform; the Operator owns the customer relationship.

You may use the service only if you are at least eighteen years old, have the legal capacity to enter into a binding contract under the laws applicable to you, and are not barred from receiving services under Thai law or any other law that applies.

If you are accepting these Terms on behalf of a company, partnership, or other entity, you represent that you have authority to bind that entity to these Terms.

You are responsible for the security of your account credentials, for any actions taken under your account, and for promptly removing staff access when a person leaves your organisation. You agree to keep your account information accurate and up to date, and to tell us promptly at hello@rovebook.com if you discover unauthorised access.

Rovebook is a software platform that helps Operators run their day-to-day operations — bookings, memberships, packages, leases, invoicing, payments orchestration, mail logs, member portals, and the related back-of-house tooling. We provide the infrastructure; the Operator decides what services to sell, at what price, on what terms, and remains responsible for delivery of those services to its own customers.

We may update, add, or remove features over time. Where a material feature is being retired, we will give reasonable advance notice through the dashboard or by email.

Subscription fees, billing periods, and any usage-based fees are described on the pricing page or in a written order between us. Fees are quoted in Thai baht (THB) and are exclusive of VAT and applicable withholding tax unless stated otherwise.

Where the service is used to take payments from the Operator’s end customers, the Operator is the merchant of record with respect to those payments. Rovebook orchestrates the payment flow through third-party processors (notably Omise, 2C2P, and bank transfer) but is not itself the payee for the Operator’s revenue.

Fees are due in advance. We may suspend access if invoices remain unpaid more than thirty days past their due date, after at least two reminders.

You may cancel your subscription at any time from the dashboard. Cancellation takes effect at the end of the current billing period; we do not pro-rate refunds for the unused portion of a paid period unless required by law or unless we have written to you confirming an exception.

Refunds owed by an Operator to its end customers (for example, a missed class, a cancelled treatment, an unused package) are the Operator’s responsibility. Where the underlying transaction was settled through a processor we connect (such as Omise), the Operator initiates the refund from the dashboard and the funds are returned through the processor.

You retain all rights in the personal and business data you upload to or generate through the service. We claim no ownership over your business data.

When you use Rovebook to manage your members, customers, contacts, and bookings, you are the data controller under the PDPA and the GDPR, and Rovebook acts as your data processor. The substance of that arrangement is set out in our Data Processing Addendum, which forms part of these Terms.

Rovebook acts as a controller only for the data we collect from you directly as an operator (account, billing, support). Read the Privacy Policy for the full picture.

You grant Rovebook the limited rights necessary to host, process, transmit, back up, and display your data in connection with the service.

You agree not to use the service to:

• Break Thai law, the law of the jurisdiction where your business operates, or any other law that applies to you.
• Sell, lease, or sub-license access to the platform itself; resale of Rovebook accounts is not permitted.
• Run gambling, adult content, or other categories prohibited by our payment partners’ acceptable-use policies (which would in practice prevent settlement).
• Attempt to access another tenant’s data, probe the multi-tenant boundary, or reverse-engineer the platform.
• Upload viruses, malware, or content that infringes the rights of third parties.
• Use the service to send unsolicited bulk communications.

We may suspend access without notice if we reasonably believe the service is being used to harm a third party or to circumvent the law.

The service relies on a small set of third-party providers — most importantly Omise (Opn Payments) for cards and PromptPay, optionally 2C2P, Cloudflare for the edge network and database, and Amazon Web Services for transactional email. Your use of those services through Rovebook is subject to their own terms in addition to ours. We choose vendors carefully and contract with them under industry-standard data-processing terms, but we do not control their availability or the outcomes of their services.

Rovebook and all of the software, design, brand marks, and documentation that make up the service are the property of Rovebook or our licensors. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the service for your business operations during the term of your subscription. Nothing in these Terms transfers any intellectual property right to you.

Each side may receive information from the other that is marked or reasonably understood to be confidential. Each side will protect the other’s confidential information with the same degree of care it uses for its own confidential information (and never less than reasonable care), and will use it only to perform or receive the service.

You may close your account at any time. We may suspend or terminate access to the service for material breach of these Terms after notice and a reasonable cure period, or immediately if a breach is incurable or threatens the security or integrity of the platform or its other tenants.

On termination we provide a reasonable export window (typically thirty days) so you can take your data with you. After that window, your data is deleted in the normal course, subject to the retention schedule described in the Privacy Policy.

We provide the service with reasonable skill and care, and we work hard to keep it available and performant. We do not, however, warrant that the service will be uninterrupted, error-free, or that every defect will be corrected. To the maximum extent permitted by law, the service is provided on an “as is” basis, and we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Neither side will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, or data, even if advised of the possibility. Each side’s total cumulative liability under these Terms in any twelve-month period is capped at the fees you paid us for the service in that same twelve months. None of these limits apply to (a) liability for death or personal injury caused by negligence, (b) fraud, or (c) any liability that cannot be limited under Thai law.

You will indemnify Rovebook against third-party claims arising from your business operations conducted through the service — including claims by your end customers about services you delivered or failed to deliver, and claims that your content, conduct, or data infringed a third party’s rights or violated applicable law. We will indemnify you against third-party claims that the Rovebook platform itself (as we provide it, and apart from your data and configuration) infringes a Thai intellectual-property right.

Neither side is liable for delays or failures caused by events outside its reasonable control, including natural disasters, civil unrest, government actions, internet-backbone outages, or third-party service failures. The affected side will take reasonable steps to mitigate the impact and to resume performance.

We may amend these Terms from time to time. For material changes, we will email the address on file for your account at least thirty days before the new version takes effect. Continued use of the service after the effective date is acceptance of the new Terms. If you object, your remedy is to close your account before the effective date.

These Terms are governed by the laws of the Kingdom of Thailand, without regard to conflict-of-laws principles. The courts of Bangkok have non-exclusive jurisdiction over any dispute arising out of or relating to these Terms or the service.

Before formal proceedings, the parties will try in good faith to resolve any dispute by direct discussion for at least thirty days. The parties may agree in writing to refer a dispute to arbitration under the Thai Arbitration Institute rules in Bangkok, conducted in English, as an alternative to court.

• Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of substantially all of our assets.
• Entire agreement. These Terms (together with the Privacy Policy and any order, addendum, or data-processing terms we sign with you) are the entire agreement between us on the subjects they cover.
• Severability. If any provision is held unenforceable, the remainder of these Terms continues in effect.
• No waiver. A failure to enforce a right is not a waiver of that right.
• No agency. These Terms do not create a partnership, joint venture, employment, or franchise relationship between us.
• Notices. Notices to us go to legal@rovebook.com. Notices to you go to the email address on file for your account.

For questions about these Terms: